Returns and replacements

Two things you can ask for

Return means send it back for a refund. Replacement means we make or ship the same item again at no cost to you. Replacement is available on every route when the fault is ours.

Stocked items packed in-house

Unworn catalogue items with tags intact can be returned or replaced within 7 days of delivery. No photos needed. We arrange reverse pickup where the courier serves your area.

Made-to-order items

Some items are printed for you after you order, so there is no change-of-mind return on those. You are fully covered for anything we got wrong: print defects, damage in transit, or the wrong item. Send photos within 7 days and we reprint or refund. A replacement is raised as a fresh production order.

Your order page tells you whether an item was fulfilled by MerchNique or by a print partner, so you always know which window applies before you buy.

MerchNique Custom Print orders

Custom work you approved is not returnable for change of mind. If the delivered item does not match the mockup you approved, or arrives damaged or misprinted, we reprint or refund it. Report within 48 hours of delivery with photographs.

Refund timing

Once a return is received and inspected, refunds go back to the original payment method. Bank posting usually takes 5 to 7 business days after we release it.

Failed delivery and RTO

If a parcel returns to us undelivered, we message you to arrange re-dispatch or a refund.

Start a request

Raise it from your order page, or message us and we will open the case for you. Please include your order number.

Open the Store returns form →