ANSWERS BEFORE YOU ORDER
Frequently asked questions
If your question is not covered here, contact support and a person will answer it.
Orders
How do I track an order?
Sign in and open Orders. Tracking appears as soon as the parcel is dispatched.
Can I change an order after paying?
Contact support quickly. Store orders can often be amended before dispatch. Custom Print orders cannot change after production begins without a new quote.
Custom Print
What files should I send?
PNG, JPG, PDF or AI. Aim for 300 DPI at final print size, with transparent backgrounds where the garment should show through.
When do I pay?
Only after you approve a mockup and accept the quote. Nothing enters production before payment is confirmed.
Delivery and returns
How long does delivery take?
In-stock orders dispatch within 2 business days. Custom Print production takes 4 to 9 business days depending on the product.
Can I return a custom print?
Custom items are made for you, so they are not eligible for change-of-mind returns. Defects and mockup mismatches are always reprinted or refunded.