ANSWERS BEFORE YOU ORDER
Frequently asked questions
If your question is not covered here, contact support and a person will answer it.
Orders
How do I track an order?
Sign in and open Orders. Tracking appears as soon as the parcel is dispatched.
Can I change an order after paying?
Contact support quickly. Store orders can often be amended before dispatch. Custom Print orders cannot change after production begins without a new quote.
Custom Print
What files should I send?
PNG, JPG, PDF or AI. Aim for 300 DPI at final print size, with transparent backgrounds where the garment should show through.
When do I pay?
Only after you approve a mockup and accept the quote. Nothing enters production before payment is confirmed.
Delivery and returns
How long does delivery take?
In-stock orders dispatch within 2 business days. Custom Print production takes 4 to 9 business days depending on the product.
Can I return a custom print?
Custom items are made for you, so they are not eligible for change-of-mind returns. Defects and mockup mismatches are always reprinted or refunded.
USA ordering
Do I need an account to check out?
No. Enter your email, delivery address and payment details as a guest. After purchase, you can create an account with the same verified email to link and track the order.
How long does a USA order take?
Most made-to-order products ship after 2 to 7 business days in production. The available delivery service and charge are quoted from your ZIP code before payment; tracking appears after dispatch when the selected service provides it.
How does USD payment work?
The final MerchNique total is shown in US dollars before Razorpay opens. Razorpay securely processes supported cards and MerchNique does not store card details. Your issuing bank decides whether it adds a separate international or currency fee.
Can I return a made-to-order product?
Made-to-order items cannot be returned for preference or an incorrect size choice. Wrong, damaged or misprinted items are covered: contact us with photos within the published policy window for a replacement or refund review.
How are carrier and taxes decided?
The fulfilment route assigns an available carrier for the product and destination. Checkout shows delivery and any tax charged by MerchNique before payment; the carrier and tracking details appear after dispatch.