Returns and made-to-order protection

In-stock products

Products dispatched from Merchnique stock can be returned or exchanged within 7 days of courier-confirmed delivery. The item must be unused, unwashed, unaltered, with its original tags and packaging.

• Start the request from My account before the seven-day deadline.
• Change-of-mind and size exchanges are accepted only for eligible in-stock items that pass inspection.
• A refund is released after the returned item is received and inspected.

Made-to-order protection

A piece produced after you order cannot be returned for change of mind or a customer-selected wrong size. It is still fully protected if it arrives damaged, defective, misprinted, as the wrong item, or materially different from its description.

• Open a claim within 7 days of courier-confirmed delivery.
• Upload clear photographs of the product, packaging and shipping label. An unboxing video is strongly recommended where available.
• A verified production or delivery fault is resolved with a replacement or refund at no return-shipping cost to you.

Fair review and fraud protection

Every claim is matched to the purchased order line, delivery scan and submitted evidence. Images are stored privately, duplicate evidence is flagged, and suspicious or altered submissions move to manual review. This protects genuine customers without allowing repeat, substituted-item or false-damage claims.

Refunds

Approved prepaid refunds go to the original payment method. Approved cash-on-delivery refunds are sent to a verified bank account belonging to the customer or issued as store credit, after identity and account checks. Gateway and bank processing time begins only after approval.