Refund Policy
Last updated: 1 March 2026
This Refund Policy is published in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. It outlines the conditions under which refunds are issued on the MerchNique platform.
1. When Are Refunds Issued?
Refunds are issued in the following scenarios:
- Manufacturing defect — Product received with print defects, fabric issues, or stitching problems
- Wrong item received — Product differs from what was ordered (wrong design, size, or product type)
- Damaged in transit — Product arrived damaged due to shipping
- Non-delivery — Order marked as delivered but not received by customer
- Order cancellation — Order cancelled before production begins
2. How to Request a Refund
- Contact us within 7 days of delivery (or expected delivery date for non-delivery)
- Email support@merchnique.com with:
- Your order ID
- Clear photos of the issue (for defective/damaged/wrong items)
- Brief description of the problem
- Our team will review your request within 48 hours
3. Refund Timeline
Once your refund is approved:
| Payment Method | Refund Timeline |
|---|---|
| UPI | 1–3 business days |
| Debit Card | 5–7 business days |
| Credit Card | 5–10 business days |
| Net Banking | 5–7 business days |
| Wallet | 1–3 business days |
Refund timelines depend on your bank or payment provider. MerchNique initiates the refund within 48 hours of approval.
4. Refund Method
Refunds are always credited to the original payment method used for the purchase. We do not offer cash refunds or refunds to different accounts.
5. Partial Refunds
In case of multi-item orders where only some items are eligible for a refund, a partial refund will be issued for the affected items only.
6. Shipping Charges
If the return is due to a manufacturing defect, wrong item, or damage during shipping (i.e., not the customer's fault), the full order amount including shipping charges will be refunded. For cancellations before production, shipping charges (if any) will also be refunded.
7. Non-Refundable Cases
- Products returned after the 7-day return window
- Products that have been washed, worn, or altered
- Change of mind / personal preference
- Minor colour variations due to screen display differences
8. Grievance Redressal
If you are unsatisfied with the resolution, you may escalate your complaint to our Grievance Officer at grievance@merchnique.com. Complaints will be acknowledged within 48 hours and resolved within 30 days as per the Consumer Protection (E-Commerce) Rules, 2020.
9. Contact
For refund queries, contact us at support@merchnique.com.